Basic Usage

Who is this for?

You work with returns data for a Shopify brand. You are most likely a developer that works directly for a brand, or at a B2B company which works with brands (3PL, WMS, CX automation, etc.)

Base URL

https://api.fratereturns.com/api

Preview

Look how easy it is to query returns data for a client:

curl -X GET "https://api.fratereturns.com/api/v2/return-groups" \
  -H "X-Frate-Api-Token: YOUR_API_TOKEN"

And I get a response like:

[
  {
    "type": "return_group",
    "id": 929725,
    "return_method": "TRADITIONAL",
    "credit_method": "STORE_CREDIT",
    "created_at": "2025-07-02T16:30:09.429280+00:00",
    "updated_at": "2025-07-02T16:39:00.560311+00:00",
    "order": {...},
    "customer": {...},
    "shipments": [...],
    "returns": [...],
    "exchange_line_items": [...],
    "refund_transactions": [...],
    "suggested_refund": {...}
  }
]

Show full response

[
  {
    "type": "return_group",
    "id": 929725,
    "return_method": "TRADITIONAL",
    "credit_method": "STORE_CREDIT",
    "created_at": "2025-07-02T16:30:09.429280+00:00",
    "updated_at": "2025-07-02T16:39:00.560311+00:00",
    "order": {
      "type": "order",
      "id": 968571,
      "platform_id": "5465107791929",
      "name": "#3304",
      "created_at": "2025-07-02T15:57:58+00:00",
      "source_name": "shopify_draft_order",
      "fulfilled_at": "2025-07-02T15:58:02+00:00",
      "taxes_included": false
    },
    "customer": {
      "type": "customer",
      "name": "Bailey Newton",
      "email": "returns@frate.co"
    },
    "shipments": [
      {
        "type": "shipment",
        "id": 965048,
        "status": "CREATED",
        "carrier": "USPS",
        "tracking_number": "9434636208303308553443",
        "created_at": "2025-07-02T16:38:12.915827+00:00"
      },
      {
        "type": "shipment",
        "id": 965048,
        "status": "CREATED",
        "carrier": "USPS",
        "tracking_number": "9434636208303308553443",
        "created_at": "2025-07-02T16:38:12.915827+00:00"
      }
    ],
    "returns": [
      {
        "type": "return",
        "id": 893121,
        "platform_id": "gid://shopify/Return/10583441465",
        "created_at": "2025-07-02T16:30:09.429280+00:00",
        "status": "COMPLETED",
        "shipment_id": 965048,
        "product_platform_id": "gid://shopify/Product/7258263683129",
        "product_name": "Thousand Fell x Frank and Oak Sneaker",
        "variant_platform_id": "gid://shopify/ProductVariant/42448499769401",
        "variant_name": "8 / White",
        "sku": "2143967823419770",
        "quantity": 1,
        "return_reason": "SIZE_TOO_LARGE",
        "return_note": "",
        "subtotal": {
          "shop_money": {
            "amount": 149.0,
            "currency_code": "CAD"
          },
          "presentment_money": {
            "amount": 149.0,
            "currency_code": "CAD"
          }
        },
        "discounted_subtotal": {
          "shop_money": {
            "amount": 149.0,
            "currency_code": "CAD"
          },
          "presentment_money": {
            "amount": 149.0,
            "currency_code": "CAD"
          }
        },
        "tax_total": {
          "shop_money": {
            "amount": 0.0,
            "currency_code": "CAD"
          },
          "presentment_money": {
            "amount": 0.0,
            "currency_code": "CAD"
          }
        },
        "tax_percentage": 0.0,
        "total": {
          "shop_money": {
            "amount": 149.0,
            "currency_code": "CAD"
          },
          "presentment_money": {
            "amount": 149.0,
            "currency_code": "CAD"
          }
        }
      },
      {
        "type": "return",
        "id": 893122,
        "platform_id": "gid://shopify/Return/10583441465",
        "created_at": "2025-07-02T16:30:09.429280+00:00",
        "status": "COMPLETED",
        "shipment_id": 965048,
        "product_platform_id": "gid://shopify/Product/6997165572153",
        "product_name": "Frate T-Shirt",
        "variant_platform_id": "gid://shopify/ProductVariant/41171585040441",
        "variant_name": "S / Black",
        "sku": "312412341234",
        "quantity": 1,
        "return_reason": "STYLE",
        "return_note": "",
        "subtotal": {
          "shop_money": {
            "amount": 39.99,
            "currency_code": "CAD"
          },
          "presentment_money": {
            "amount": 39.99,
            "currency_code": "CAD"
          }
        },
        "discounted_subtotal": {
          "shop_money": {
            "amount": 39.99,
            "currency_code": "CAD"
          },
          "presentment_money": {
            "amount": 39.99,
            "currency_code": "CAD"
          }
        },
        "tax_total": {
          "shop_money": {
            "amount": 0.0,
            "currency_code": "CAD"
          },
          "presentment_money": {
            "amount": 0.0,
            "currency_code": "CAD"
          }
        },
        "tax_percentage": 0.0,
        "total": {
          "shop_money": {
            "amount": 39.99,
            "currency_code": "CAD"
          },
          "presentment_money": {
            "amount": 39.99,
            "currency_code": "CAD"
          }
        }
      }
    ],
    "exchange_line_items": [
      {
        "type": "exchange_line_item",
        "id": "42448499802169/0",
        "product_platform_id": "gid://shopify/Product/7258263683129",
        "product_name": "Thousand Fell x Frank and Oak Sneaker",
        "variant_platform_id": "gid://shopify/ProductVariant/42448499802169",
        "variant_name": "8 / Off-White",
        "sku": "2143967823419771",
        "quantity": 1,
        "subtotal": {
          "shop_money": {
            "amount": 149.0,
            "currency_code": "CAD"
          },
          "presentment_money": {
            "amount": 149.0,
            "currency_code": "CAD"
          }
        },
        "discounted_subtotal": {
          "shop_money": {
            "amount": 149.0,
            "currency_code": "CAD"
          },
          "presentment_money": {
            "amount": 149.0,
            "currency_code": "CAD"
          }
        },
        "tax_total": {
          "shop_money": {
            "amount": 0.0,
            "currency_code": "CAD"
          },
          "presentment_money": {
            "amount": 0.0,
            "currency_code": "CAD"
          }
        },
        "total": {
          "shop_money": {
            "amount": 149.0,
            "currency_code": "CAD"
          },
          "presentment_money": {
            "amount": 149.0,
            "currency_code": "CAD"
          }
        }
      }
    ],
    "refund_transactions": [
      {
        "type": "refund_transaction",
        "platform_id": null,
        "amount": {
          "shop_money": {
            "amount": 49.99,
            "currency_code": "CAD"
          },
          "presentment_money": {
            "amount": 49.99,
            "currency_code": "CAD"
          }
        },
        "gateway": "frate-store-credit"
      }
    ],
    "suggested_refund": {
      "type": "suggested_refund",
      "refund_total": {
        "shop_money": {
          "amount": 49.99,
          "currency_code": "CAD"
        },
        "presentment_money": {
          "amount": 49.99,
          "currency_code": "CAD"
        }
      },
      "return_total": {
        "shop_money": {
          "amount": 188.99,
          "currency_code": "CAD"
        },
        "presentment_money": {
          "amount": 188.99,
          "currency_code": "CAD"
        }
      },
      "return_tax_total": {
        "shop_money": {
          "amount": 0.0,
          "currency_code": "CAD"
        },
        "presentment_money": {
          "amount": 0.0,
          "currency_code": "CAD"
        }
      },
      "exchange_total": {
        "shop_money": {
          "amount": 149.0,
          "currency_code": "CAD"
        },
        "presentment_money": {
          "amount": 149.0,
          "currency_code": "CAD"
        }
      },
      "exchange_tax_total": {
        "shop_money": {
          "amount": 0.0,
          "currency_code": "CAD"
        },
        "presentment_money": {
          "amount": 0.0,
          "currency_code": "CAD"
        }
      }
    }
  }
]

How to get an API token?

Create an API Token from the Frate app:

Once you create it, it will only be available for a one-time-copy, to make sure to copy it right away to your password manager. Then, in every request to Frate, use that value for the header X-Frate-Api-Token.

What is the rate limit?

You can make up to 300 requests per minute per API key. If the limit is exceeded, the API will respond with a 429 Too Many Requests status. In this case, pause API calls briefly before retrying.

How to make a paginated request?

There are two types of pagination found in the API.

Limit/offset

The following endpoints support limit/offset based pagination: ReturnGroups.

curl -G "https://api.fratereturns.com/api/v2/return-groups" \
  -H "X-Frate-Api-Token: YOUR_API_TOKEN" \
  --data-urlencode "offset=1" \
  --data-urlencode "limit=1"

Cursor

The following endpoints support cursor based pagination: AllowlistItems.

curl -G "https://api.fratereturns.com/api/v2/allowlist-items" \
  -H "X-Frate-Api-Token: YOUR_API_TOKEN" \
  --data-urlencode "before=1" \
  --data-urlencode "limit=1"

How do I handle errors?

We don’t have a great error system at the moment. If you see an error, get in contact with support.

Overview

Endpoints

Who is this for?

Base URL

Preview

How to get an API token?

What is the rate limit?

How to make a paginated request?

Limit/offset

Cursor

How do I handle errors?

Overview

Endpoints

Documentation Index

​Who is this for?

​Base URL

​Preview

​How to get an API token?

​What is the rate limit?

​How to make a paginated request?

​Limit/offset

​Cursor

​How do I handle errors?

Who is this for?

Base URL

Preview

How to get an API token?

What is the rate limit?

How to make a paginated request?

Limit/offset

Cursor

How do I handle errors?