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Who is this for?

You work with returns data for a Shopify brand. You are most likely a developer that works directly for a brand, or a third-party consultant who is helping a brand integrate Frate with their ERP.

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Overview

When integrating Frate data with an ERP system, there are two core integration points to be considered:
  1. Letting the ERP system know when a return is created (and subsequently processed or cancelled)
  2. (Optional) Letting Frate know when the ERP system has marked a return as reviewed (either approved or cancelled)

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1. Frate -> ERP: Return Created

There are two ways that Frate’s enterprise brands implement this first integration point to know about recently created returns (or recently scanned shipments):
  1. Create a webhook subscription
  2. Create a periodic sync to the ReturnGroup API
In either case, it is the brand’s responsibility to ingest Frate’s data, and create the desired records in the ERP system tailored to their internal processes.

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2. ERP -> Frate: Return Reviewed

If the brand has their own internal system for marking returns as reviewed, then they need to communicate that event to Frate via the Submit Return Group Review API.